Looking for CSR-Easy Account    Full-time job

Duties and Responsibilities:

- Question & Answer Website Account (EASY ACCOUNT)
- will handle e-mail and voice account
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.

Qualifications:

- willing to start ASAP
- with at least 6 months BPO experience

Name:  Dianne

Update :  2016-12-01 10:05:15

•  2701 days ago   Kimberly